If you’d like to purchase an item, please submit an enquiry form from the item page and we will get back to you as soon as possible. We currently don’t have an online shop since most of our stock items may require delivery and/or customisation (eg. re-upholstery); therefore we calculate the final cost based on your requirements.
You can make payment by card in person or over the phone, by bank transfer (we will send you an invoice with our bank details), and we also accept cash. We no longer accept cheques.
Yes, we offer a 7-day reserve policy on all our stock items. Please note, this may not apply to new stock items; if we receive a high number of enquiries for the same item, we may require a purchase decision from you on the day to keep it fair for other interested parties.
Yes, we offer a 10% discount to trade buyers only. Discounts are discretionary and exclude any service fees, such as delivery, customisation and re-upholstery.
We are happy to consider reasonable offers on items, and any discount is discretionary.
We sell our stock under the VAT margin scheme (applicable to antiques and second-hand goods), unless stated otherwise. The margin scheme doesn’t apply to our bespoke pieces, restoration and re-upholstery services, nor delivery, where full VAT is charged.
No, all prices are exclusive of delivery or postage fees.
Absolutely! If you require delivery, please include your postcode in your enquiry, and we will obtain a quote for you. We work with trusted third-party couriers who strive to deliver at a convenient time for you. Depending on the location, our in-house team may also be able to deliver to you. We can also arrange international delivery if required. Please note: we ask that full payment is made prior to delivery.
Yes, although this is subject to space availability. If space allows, we can store your item(s) for up to 28 days (4 full calendar weeks), free of charge. Beyond that timeframe, we may request a storage fee – read about our storage fees here.
Yes, you can return an item within 28 days from the date you received it. For full terms, please read our Returns & Refunds Policy here.
If your item was damaged in transit, please get in touch with us as soon as possible, preferably on the day of delivery, so that we can investigate the issue with the courier and resolve the issue swiftly.
We have a pied-à-terre in the Loire Valley and travel around the area in search of furniture, mirrors, lighting, brocante items and pretty much anything that is old and has character! We are lucky to have a wonderful network of professional antique dealers who we regularly buy from, and who also refer us to private sellers. We also try to attend as many auctions, village fairs, and house clearances as possible. It’s a great way for us to see where the items have ‘lived’ in and allows us to tell their story.
We get asked this question a lot! We source primarily in France, and very occasionally, we find interesting pieces locally too. We’re having to be very selective with our stock purchases, as we want to make sure they match the style and quality of furniture that our customers expect. If you’re looking to sell authentic, quality antiques that may be of interest to us, send us an email with photos, dimensions and price to: york@thefrenchhouse.co.uk
We have a large showroom on the outskirts of York (North Yorkshire) – view exact location here. We’re open to the public Monday – Saturday from 10am to 5pm, with free on-site parking.
We previously had a second showroom in London, however the team recently relocated to York, so all our operations are now under one roof!
We restore our own stock in house, and ensure items are stable, fully treated against woodworm and in usable condition prior to leaving the showroom (unless agreed otherwise). However, we currently don’t accept any external restoration projects.
Yes, we offer a full in-house upholstery service, at our York showroom, and we can re-upholster any of our upholstered stock items.
If you wish to get your own chair / upholstered piece recovered or fully re-upholstered, this will be subject to approval and the completion time may vary. Please contact us to discuss your requirements.
Yes! If you’d like to enquire about our bespoke service or wish to discuss your requirements for a fully made-to-measure piece of furniture, please email us: york@thefrenchhouse.co.uk
Yes, we are happy to loan some of our stock items as props, for occasions such as weddings, photoshoots or filming. Find out more about our Item Hiring Policy here.
Do you have a question that’s not listed? Contact us here and we’ll get back to you as soon as possible.